ACCIDENT REPORTING PROCEDURE
If you’re planning to book a car hire in Rotorua with Holiday Rental Cars, it’s essential to understand our accident reporting procedure. In the unfortunate event of an accident, we ensure you’re equipped to handle the situation smoothly and in accordance with our rental agreement.
Make sure to collect complete details of all involved drivers and vehicles – this includes registration numbers, contact information, driver’s license details, and insurance particulars. It’s strongly advised to take photos of the scene and any damage for documentation. Once you return the vehicle to our Rotorua location or Rotorua Airport, please allow 30 minutes to complete a thorough accident report form. Avoid admitting fault at the scene to maintain compliance with our policies.
This streamlined process ensures fast, efficient resolution of any claims, safeguarding both you and Holiday Rental Cars.
Air New Zealand Airpoints
Looking to get more from your Rotorua car rental? With Holiday Rental Cars, every car hire in Rotorua or Rotorua Airport can earn you valuable Airpoints Dollars™. We’ve partnered with Air New Zealand to reward your travels. Earn points every day you rent a car across New Zealand and Australia.
Use these Airpoints Dollars™ toward flights, future rentals, or shopping at the Airpoints Store. Renting a car in Rotorua just became even more rewarding. Discover how our partnership enhances your travel experience.
Breakdown Procedure
While breakdowns are rare, Holiday Rental Cars ensures you’re always covered when driving through Rotorua or beyond. Every rental car from our Rotorua fleet includes 24/7 roadside assistance through the Automobile Association (AA). Whether you’re in central Rotorua or near the airport, help is always nearby.
Mechanical breakdowns are covered, and optional Roadside Assistance Cover is available for nonmechanical issues like flat tires, lost keys, or running out of fuel. Simply call AA with your vehicle’s registration number and membership code. For tire related issues, Firestone dealers provide swift repairs.
Excess Reduction Cover
Every car rental in Rotorua with Holiday Rental Cars includes standard insurance, but there’s always an excess – the amount you’re liable to pay in case of damage. To reduce your financial risk, we offer Excess Reduction Cover.
You can choose from flexible options that minimize or eliminate your excess. Whether you’re driving from Rotorua Airport or exploring the North Island, this additional protection ensures peace of mind throughout your trip.
FAIR WEAR & TEAR GUIDELINES
Understanding what counts as fair wear and tear is essential when hiring a car in Rotorua. Our guidelines clearly define what’s acceptable (like light scratches or small stone chips) versus what’s considered damage (dents, paint damage, or interior stains).
By reviewing these before and after your rental, especially when collecting your car at Rotorua Airport or city office, you can avoid unexpected costs. Familiarize yourself with the standards to ensure a transparent and hassle-free return.
Frequently Asked Questions
Planning to rent a car in Rotorua, NZ? We know you have questions. Our FAQs cover everything from payment options and age limits to pickup details and insurance coverage.
Whether you’re hiring a car from Rotorua Airport or the city center, find quick answers that prepare you for a smooth rental experience. Check out our FAQ section to confidently plan your trip.
PHOTOPROOFED™
Holiday Rental Cars brings confidence to every Rotorua car hire with our PhotoProofed™ system. Before you drive away, we capture high-resolution images of the vehicle to record its condition.
You’ll receive access to this digital proof and can upload your own images for added clarity. This ensures you’re only responsible for any new damage, not what was already there. Perfect for airport pickups or city rentals alike.
RENTAL TERMS & CONDITIONS
When renting a car in Rotorua with Holiday Rental Cars, our Terms & Conditions provide everything you need to know – from permitted drivers and fuel policies to what to do in case of damage or theft.
We recommend reading them carefully, whether you’re picking up your rental from Rotorua Airport or the city. Being informed guarantees a stress free, enjoyable experience.
Roadside Assistance Cover
Take your car rental in Rotorua to the next level with our optional Roadside Assistance Cover. This protects you from unexpected issues like flat batteries, locked in keys, or running out of petrol.
We’ll deliver fuel, assist with tire changes, and even arrange towing if necessary. This is especially useful for travelers picking up cars from Rotorua Airport who plan to drive long distances across New Zealand.
TOLL ROADS & INFRINGEMENTS
If you’re driving your rental car from Rotorua, understanding toll roads is important. New Zealand has a few toll roads – all electronic – mostly in the North Island. There are no booths, so tolls must be paid online or via phone.
This section of our guide explains how to avoid fines, where tolls apply, and how to handle parking or traffic infringements. Follow these simple steps and enjoy a worry-free Rotorua car hire experience.