PhotoVerified

Introducing PhotoVerified™

PhotoVerified™ is Holiday Rental Cars’ advanced vehicle imaging system designed to give you complete peace of mind. Before you drive away, we document your rental vehicle’s current condition using high-resolution photographs — so you know exactly what’s already there. You can also upload your own images if you spot something we missed.

Available at all Holiday Rental Cars locations across New Zealand, PhotoVerified™ removes any guesswork from vehicle condition assessments and protects you throughout your rental journey.

How Does PhotoVerified™ Work?

1. Before You Arrive
   While your rental vehicle is being cleaned, we capture 8 detailed images from different angles. If needed, additional images will be taken to highlight specific areas.

2. At Vehicle Collection
   When you reach our counter, you’ll be shown these photos on our PhotoVerified™ device. Once you review and approve them, we’ll email the images to you for reference.

3. Want to Add Your Own Photos?
   After receiving your email, you can view the images online. If you believe something was missed, you can upload your own photos as additional proof.

4. Returning the Vehicle
   Should any questions arise regarding damage, we’ll refer to the original images to help determine when the damage occurred.

Note: All photos are processed using smart software that blurs backgrounds, registration plates, and people to protect your privacy.

Frequently Asked Questions

What if I pick up my vehicle after hours or bypass the counter?

If collecting after hours, we’ll email you the PhotoVerified™ images before your scheduled pickup time.
If you head directly to your vehicle, our team can still show you the images and send you a copy before you leave the car park.

What if I don’t get the email?

Please check your junk/spam folder. If you still haven’t received the email, contact the pick-up location and we’ll resend the images. Rest assured, we always keep a record of your photos.

What if I can’t access the internet when collecting the vehicle?

You can take your own time-stamped photos and upload them later. For extra reassurance, ask a staff member to walk around the vehicle with you.

What should I do if the vehicle is damaged during my rental?

• Ensure your safety first.
• If needed, call emergency services.
• If the car is not safe to drive, contact the pick-up location — we’ll arrange assistance.
• Take clear photos and note the time, location, and details of the incident.
• When you return, you’ll need to complete an incident report. Charges may apply based on the cover you selected. Our team will explain the process.

How do I upload my own photos?

You’re not required to — but if you want to submit your own images, please:

• Take them before leaving the collection point (or within 1 hour if conditions weren’t ideal).
• Ensure images are time and date stamped.
• Upload via the link in the email or keep them on your device to share later if needed.

Refer to our Fair Wear & Tear Policy:

• Stone chips < 25mm without denting
• Scratches < 50mm that don’t go through the paint
• Dents < 25mm diameter and < 2mm deep, with no paint damage
• Minor scuffs that can be polished out
• Scuff marks on the underside of the bumper

Can I view the photos later if contacted about damage?

Yes! You can always access the original photos via the link in your email. If you’ve lost it, we’ll resend the images on request.

Who do I contact about a damage claim?

Please wait at least 4 weeks after submitting your incident report so our claims team has time to investigate.
If we need anything sooner, we’ll contact you directly.