If you experience a breakdown in your Holiday Rental Cars vehicle while driving in Rotorua or anywhere in New Zealand, the first and most important step is to contact the New Zealand Automobile Association (AA) for roadside assistance. Holiday Rental Cars provides dedicated 24/7 support through the AA to ensure help is just a call away.
Please call AA Roadside Assistance toll-free at 0800 222 739. To help expedite your request, have the following information ready:
• Vehicle Registration Number (license plate number)
• Holiday Rental Cars AA Membership Number: 728837
Providing this information ensures that the AA can verify your rental agreement coverage and dispatch help to your location quickly.
The AA can assist with a variety of common issues including:
- Flat tyres
- Dead batteries
- Keys locked inside the vehicle
- Running out of fuel
In most situations, AA will resolve the issue at the roadside and get you back on the road promptly.
Important Note: If the breakdown is due to a non-mechanical issue (e.g., running out of petrol or locking keys in the car), you may be required to pay the AA directly at the time of service, unless you have purchased Holiday Rental Cars’ optional Roadside Assistance Cover.If AA is unable to resolve the problem or if additional support is needed, please contact Holiday Rental Cars directly at +64 212 333 770. Our team will guide you on the next steps, which may include towing or a replacement vehicle, depending on the situation and your location.Please do not contact unauthorised service providers. Doing so may result in you being liable for associated costs outside of your rental agreement.Stay calm and safe. Move the vehicle off the road if possible and follow the procedure outlined here for the quickest resolution.