In the unfortunate event of an accident or damage occurring to your Holiday Rental Cars vehicle in Rotorua, it is essential to follow a clear and structured procedure. This ensures the safety of all parties involved and simplifies any insurance or damage claims. By following the steps outlined below, you’ll help ensure a faster and smoother resolution.
1. Immediately Contact Holiday Rental Cars
Your safety comes first. Once everyone is safe, immediately contact Holiday Rental Cars at our dedicated Rotorua support line. Prompt notification allows us to offer guidance, assess the situation, and provide any necessary roadside support. Even seemingly minor incidents should be reported right away.
2. Notify Emergency Services (If Injuries Occur)
If anyone is injured drivers, passengers, or pedestrians it is mandatory to contact New Zealand emergency services by dialling 111. This ensures that medical help is dispatched promptly and a police report is filed, which is essential for insurance purposes in cases involving personal injury.
3. Write a Statement or Request a Police Report
When possible, prepare a written statement summarizing the facts of the accident, signed by all parties involved. If reaching an agreement on the details is not possible or if others involved are uncooperative, obtain a police report as an impartial record of the event.
4. Do Not Admit Liability
Do not admit fault to anyone involved in the incident. Determining responsibility is a matter for insurance providers and legal representatives. Simply report what happened from your perspective without making assumptions or admissions.
5. Complete Our Accident Report Form
When you return your vehicle whether at Rotorua Airport or another location, please allow at least 30 minutes to fill out our detailed accident report form. The information you provide is essential for documentation and insurance processing.
6. Take Photographs of Damage and Scene
If safe to do so, take clear and comprehensive photos of all vehicles involved, especially your rental car. Photograph the overall scene, road conditions, damage, traffic signage, and other contributing factors. These images are valuable evidence for any insurance claim.
7. Gather Details of All Involved Parties
Collect the following details from all drivers and vehicles involved:
• Full Name
• Vehicle Registration Number
• Address
• Phone Number (home and mobile)
• Email Address
• Insurance Company and Policy Number (if known)
• Vehicle Make, Model, Year
• Description of Damage
Accurate records help avoid delays during the claims process.
8. Understand Your Excess Liability
You, as the renter, are responsible for the insurance excess regardless of fault. This amount may vary based on your vehicle type. For ways to reduce your out-of-pocket liability, please refer to our Excess Reduction Cover options.